Worst work experience of my career - Customer Service Representative (CSR) NWH Employee Review

First, thank you for taking the time to express your feedback and frustration. While we always appreciate feedback and opportunities to improve. We would like to provide some relevant facts about the NWH culture: 1) Our Customer Service team has a positive, engaging, and hardworking team culture. Despite its size, there has been no turnover on that team in more than a year. 2) NWH offers a hybrid work schedule to provide flexibility and to support work life balance. Our Customer Service team members work from home two days a week. 3) Team members are absolutely encouraged to take breaks and socialize with each other in either of our two break areas. These areas include refrigerators, seating areas, flat screen TV’s and a ping pong table. 4) NWH provides additional perks such as office snacks, coffee, tea, sodas, company events and meals at the events. 5) Finally, our team is encouraged to volunteer their time. This year the Dallas team (located in Frisco, TX) has volunteered over 413.25 hours. NWH is mindful of team member's personal time, most of that time was completed during business hours. Hope this helps! NWH