Best Company I've Ever Worked For.....and I don't BS - Customer Experience Specialist NativePath Employee Review

5.0
Mar 6, 2025
Recommend
CEO approval
Business Outlook

Pros

CULTURE and PEOPLE! This company was built on integrity. When they say to ask questions, they mean it. You won't be bothering anyone. The training they provide is thorough and step by step. You have every single tool or resource you could possibly need at your fingertips and they help you every step of the way. I'm the kind of person that if I don't like someone, something, or someplace.....I will say it. I have not one bad thing to say about working at NativePath. I fully intend on planting roots with this company, taking off my coat, and staying a good while.

Cons

The only con, and this is not a NativePath issue, is that we work in customer service. No matter the industry, service, or product, there will always be customers that may be upset or ornery for a myriad of reasons. Working at NativePath truly makes this, not only tolerable, but also easy to navigate and rectify for it's customers.

Explore other reviews about NativePath

5.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

100% remote work with great support from management. Provides resources and encouragement to live a healthy lifestyle. Great Pay. Great benefits.

Cons

Not enough cross collaboration between departments. I think each department would benefit from knowing more about how other departments work for the purpose of bettering our processes.

5.0
Sep 22, 2025
Recommend
CEO approval
Business Outlook

Pros

NativePath combines purpose with performance. The company’s mission is clear, and leadership invests heavily in its people—through training, coaching, and real opportunities for advancement. Nowhere is this more evident than in the Customer Experience team, which is empowered to deliver best-in-class service across phone, email, and chat. CX is viewed as a true growth driver, not just a support function. The culture reflects NativePath’s values of Community, Excellence, Kaizen, Integrity, Harmony, Courage, and Personal Responsibility, which show up in both leadership and frontline interactions. As a remote-first company, NativePath makes a consistent effort to keep teams connected, recognized, and aligned across departments.

Cons

The company moves quickly and sets ambitious goals, which can be challenging if you’re not comfortable with change. The pace is fast, but energizing for those who thrive in a growth environment and want to make an impact.

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