There's been a lot of changes since I first started. What began as a fun, caring, and great culture quickly turned into an environment of fear and unachievable goals mainly due to TAs hyper growth. To be clear, a lot of the issues started well before COVID. Once COVID broke out, we began to see the real colors of our leadership team as they became more and more desperate. All the values they preached of was literally thrown out the window. Most of the negative reviews are accurate and play along the same themes:
- Layoffs: Yes, there was a huge round of layoffs where we lost a lot of great people. However, before that, people were constantly placed on PIPs with no real direction of why and unrealistic goals. Because of this, we saw high turn overs. Once our new CRO joined, we did away with PIPs and people were let go without any warning in mass. People were even let go while they were still ramping...
- Favoritism: This runs true here. A degree of this is common in all companies - however, I would say it's much worse here. It seems that a lot of the early employees have moved up the ladder without any real leadership experience. This creates a blind leading the blind environment. There's never an equal opportunity to interview to move up as these decisions are made behind closed doors.
- Work Life balance: is non existent. You're expected to work through the evenings and on weekends. We used to have a perk that was a recharge day every month, however, it was frowned upon when you actually took it. Our CRO and managers suggests that we work on the weekends to start planning for our pipe generation efforts.
TripActions is not a SaaS tool. Be prepared to be a desperate sales person and give it away for free. If the customer doesn't launch, your commission is clawed back. Unrealistic goals are set my managers and AEs are constantly pressured to sell the platform, while our customers are dealing with a pandemic and travel ban. Things have been going down hill for a while and now with the current travel climate, things will only get worse. Run far far away from TA.