Believe the bad reviews! - Enterprise Customer Success Manager Navan Employee Review

1.0
Sep 24, 2024
Recommend
CEO approval
Business Outlook

Pros

- Nice offices. - Good vision behind product - Rewards etc are great innovations. - Business has potential to do very well if core issues are resolved. - Fast progression IF you are one of the favourites. - Great enablement team. - Potential to travel.

Cons

- Whilst pay seems good at first, you are unlikely to receive full OTE due to nature of compensation package (relying on clients travelling - if they have a travel ban, you get no bonus). - No work life balance, with employees rewarded for working long hours. - No appetite to change culture - tonne of resignations and nothing has changed. - Very tactical role, not a strategic success role. Vast majority of time spent dealing with support or product escalations. - Management dealing with constant escalations resulting in poor support for career development. - Big culture of favouritism. - Colleagues scared to take time off due to volume of work you come back to. - Multiple people on sick leave managed out the business. - High performers asked to write positive Glassdoor reviews to cancel out the negative (more accurate) ones. - Employees produce fraudulent online reviews of the product (e.g. Trust Pilot). - Management decisions handed down to employees with little change management or consideration on how it will impact employees or customers. - Very poor retirement benefits globally.

Explore other reviews about Navan

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

Cons

notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast paced, plenty of room and opportunity to grow. Very good starting pay and ability to earn bonuses. Many remote work options. Strong culture and supportive leadership, with fun company events (like the Christmas party) that help people feel connected, even for the many remote employees.

Cons

The pre‑hire assessment is very strict and pass/fail. I’ve referred strong, experienced candidates who I know are good workers, but they did not pass the test and were not given the opportunity to move forward. It feels like the process may screen out some high‑potential talent who could otherwise thrive here.

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