Pros
Fully remote. Nice-ish people (friendly, but not particularly warm). Travel opportunities for team meet-ups and holidays, even for entry-level employees!
Cons
Where do I even start? This place gave me grey hairs and I wasn't even there a year. I should have said no to the job when they bait and switched the pay to $10k less than the minimum they shared with recruiters. I was eventually able to negotiate that back up a tiny bit but it had to get APPROVAL FROM THE CEO. For an entry-level role? I had never heard of a CEO being so overly-involved that he was negotiating pay for functions several levels beneath him. The people are nice, but the job is so isolating it felt impossible to build rapport with people even if you happened to be on the same team. They don't have any ERGs or really any resources dedicated to virtual employee engagement. In fact, they don't invest in their employees at all outside of their awful benefits packages with intense co-pays (no training, no upskilling, no wellness benefits, nada). So many of the people I worked with this was their first job out of college and they were lifers so they assumed all orgs worked that way. Everyone else I talked to was planning their exits. The training for the job function is comprehensive*, but they acknowledge a lot of it may be irrelevant depending on your job function so the comprehensive training just becomes an exercise in futility bc only a portion of it pertains. *As well the training can only be so comprehensive because the processes change dang near everyday!!! There's no process change approval so it's just a bunch of little emperors deciding that a new way would be better. That would be fine if NRS' processes weren't so fragmented in the first place so you have to open six or seven systems to communicate one thing to the multitudes of partner teams. The manufactured pressure drove me batty. Managers would frequently make you stay over to get work done days and sometimes weeks before things were due (or clients even had specs ready) so that managers could get gold marks during their meetings with the CEO. I would frequently comment about how intense and uncomfortable it was & was ignored. The CEO is something else. He actually had an SEC filing against him for insider trading so him being chosen to helm the ship should tell you everything you need to know about the private equity behind NRS. A list of his weird offenses: sending links to donations for the IDF at the height of the Israel/Palestine conflict. Micro-managing everything that happens at the org. No contract can go out without his signature and sometime he'll just add random fees because he feels like it so there's no real consistency with the product that salespeople are trying to sell. That's if he even responds to the email at all. He's the biggest bottleneck there ever was Org-wide email comms about other people's commission, YouTube videos he likes, and other random thoughts + ideas he has throughout the day. My favorite was the one where he said he would no longer cover expense reports on a restaurant near the office because they charged a gratuity AND he tipped them (the horror!!). He names his randomly scheduled, agenda-less town halls BER chats... His initials. I left after the acquisition and mass layoffs. It was clear they were firing too many people from the acquisition without any noticeable reduction in the work that needed to happen. The writing was on the wall that we were going to be expected to take on their work without any pay increase and when my manager started talking transition trainings I knew it was time to make my exit. Stay far away from this place