Surprising work environment in Kirkland - Systems Support Specialist Network Architects Employee Review

In response to this writeup lets refer to this employee as simply M. I need to start out by informing you that this employee is no longer with our company, there is a reason they are not with our company as if they were worth keeping we certainly would have. This employee had a resume stating their IT skills were strong when in reality they are not, in addition the employee actively markets themselves as an engineer without having any experience or education in this area. The reality here is that this employee said they could do the job when in reality they truly are a beginner trying to do a job for which they did not have the skills needed. As to the rest of their issues I will elaborate on that so readers may understand the other side. The first comment of favoritism or a bias towards or against any group of people is just wrong! Network Architects actively employees people of all color, race, religion, and sexual orientation. It is our feeling that since this employee came from an area that did not embrace this acceptance that is the root cause of their complaints. We also do not censor ones freedom of speech so if you have something to say or discuss openly we encourage that, rather than make an employee keep anything positive or negative inside. Network Architects does operate on a support schedule which is explained in the employee manual, interview process, and before an employee ever accepts a position with us. Its no secret we hit the ground running at 8am for our clients, we do ask employees to be prepared for the day by 7:45am not sure why this is an issue of asking employees to be ready to work, that is why we are all here:) If an employee is late of course that is an issue, our clients need our support so if you were not planning on working please refrain from applying. All employees here are salary, I dont think this employee understands what exactly that means as we dont have overtime...we are all salary. Again this just goes to show the lack of professional experience in the work place to understand working in a corporate environment. Our employees do not work remotely as often we are required to visit a client site, or if an emergency should occur we need the flexibility to go onsite quickly. Again this employee lacked the understanding of what it is we do on the most rudimentary level so their understanding of how support and IT operations are done was simply incorrect. This employee struggled to show up on time for our morning meetings where we discuss this and how we support clients in a variety of ways. If the employee wanted to work and showed up on time, lots of attendance issues here, then they would have had better results in their career here. We also need to trust that an employee can do the job before ever considering remote work, if this employee cant even understand being on time and being prepared, along with having a solid set of IT skills it would be different. We provide free parking for all employees, not sure what the complaint is here. We do have guest spots for visitors so employees can use either, pretty simple to understand except for this employee. This employee M. had a very minor set of IT skills so they were routinely confused as to resolving basic troubleshooting, thus this reflected on the type of management that was needed. They have taken our additional steps of teaching and guiding and turned it into some sort of negative micromanagement. This again goes back to their lack of education and skills being the root issue. My favorite comment is 'game day', we occasionally have a game day where we do team building games in the office. This employee was here such a short period of time they did not get to partake in that. We enjoy an employees right to voice their concerns, its too bad that this employee neglected to do any of those steps during their short term with us. The sad reality is that this platform allows a poor employee a voice to post negative comments about an employer rather than sharing the truth and reality. This employee simply did not have the skills to remain employed here, misrepresented themselves on paper and to this day publicly. My advice to them would be to take some time to self reflect on understanding what it means to work in a corporate environment, understanding punctuality, understanding how to work with diverse people, and lastly work on your IT skills as they are a much needed area of improvement.