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      NiCE

      Engaged Employer

      NiCE reviews

      IEX was and is a great place to work! Parent Company aside!!! - Not Willing to Say NiCE Employee Review

      4.0
      Oct 1, 2009
      Not willing to say
      Recommend
      CEO approval
      Business Outlook

      Pros

      The IEX staff is great the President of the Work Force Management division is the most down to earth executive I have ever met. With great respect for her employees and genuine concern when they are faced with any crisis outside the office.IEX has a great customer base and excellent customer service rating.

      Cons

      NICE systems reduced employees salaries by a minimum of 5% across the board even though profits took a small loss from previous years! Upper management within parent company are changing the way IEX has done business for years without any concern for what it is doing to the company and long time employees of IEX nor any concern for the customers views and why they are such loyal customers to IEX in the first place. No writen polocies or procedures that do not change from day to day with upper management

      Explore other reviews about NiCE

      5.0
      May 29, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, Good tech stack, and engaging team

      Cons

      Pay scale, benefits are weaker compared to other companies of this size

      4.0
      Feb 25, 2026
      Sales development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

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      NiCE Response
      2mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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