Pros
NICE gives some amazing gifts twice a year so that their employee can promote this on social media. If you are a non-technical guy then it is a good company to save ur position for a longer time.
Cons
FLS Team is one of the worst teams to work with. The management is running this like a call centre. You will be working, Handling products for more than 100+ customers and your work will evaluate on CSAT given by the customer. 2) there is no work-life balance due to rotating shifts. 3) There is some boot licking employees or leads who have made their position and they will not do any work. 4) Non -Technical managers coming from BPO backgrounds who don't know anything and sets the process which is getting amended every day. 5) the customer is the king even you are right at your place. You are just to make customers happy. 6) anyone who joins this team tends to leave this in few months. 7) you will have to log in to in contact (A tool used to receive phone calls) and you will monitor how much time you are logged in. 8) HR is useless. 9) Hike is in the range of 7%. 10) You will be interviewed on Linus SQL AWS cloud and all the products are on outdated Windows platforms. 11) For each case you will have to go and take Webex with the customer and work. It is so hectic to work on Webex. 12) the product and its technology are of no use outside NICE. no one knows what it does because only BPOs use this kind of technology.
