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      NiCE

      Engaged Employer

      NiCE reviews

      Come if you must - Anonymous employee NiCE Employee Review

      2.0
      Apr 1, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Autonomy on you schedule, decent level of resources, brand name recognition in the CcaaS space

      Cons

      Very partner un-friendly, highest cost in the space typically, culture has gone downhill. Quotas went up massively for 2023, sending commissions down, simultaneously cutting all territories in huge ways, and also big cuts to bonuses. Not to mention, people who’ve been let go or fired for performance over the last several months did not receive any severance or unpaid PTO pay out. Who does that?

      avatar
      NiCE Response
      3y
      Thanks for sharing your feedback. We are glad to hear that you enjoy the flexibility that our NICE-FLEX hybrid model enables. At NICE, we offer excellent opportunities for employees in Sales, from Incentive Keys to President’s Clubs prizes, huge commissions and more. Being a “pay for performance” company, we invest significantly in our top performers. We encourage you to reach out to your manager / HR business partner to further discuss your specific concerns.

      Explore other reviews about NiCE

      5.0
      Apr 16, 2026
      Lead technical account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      NiCE is not only in great financial shape, but also its culture of innovation and inclusion is fantastic. NiCE keeps growing and investing in their employees. There are plenty of opportunities for growth. It is refreshing to see a company that is able to recognize their employees, not only financially with a good salary and benefits, but also in training and recognition. It is also very exciting to see that NiCE is at the core of all the AI innovations, so if you like cutting edge technologies, this is the right place to be! There is always something to learn!

      Cons

      As the company grows organically and through acquisitions, there are potential challenges of miscommunication or unnecessary processes that are expected for any company at this stage

      avatar
      NiCE Response
      1mo
      Thank you for sharing your experience. At NiCE, we’re driven by innovation and real world impact, a focus that continues to shape our growth. This is reflected in our recent recognition on Fast Company’s World’s Most Innovative Companies of 2026 in the Applied AI category. As we continue to scale, we remain focused on creating meaningful opportunities for leaders to learn, innovate, adapt, and grow their teams. Wishing you continued success in your career journey at NiCE!
      3.0
      Jun 9, 2026
      Director, sales management
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product itself is strong, and the market position of the company opens doors

      Cons

      High demand on sales performance with low company/management support from engineering, overlays, implementation and customer support

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