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      NiCE

      Engaged Employer

      NiCE reviews

      Grim - Anonymous employee NiCE Employee Review

      1.0
      Jan 2, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Your direct manager and team could be great. Mine are. -I've only seen two layoffs in my long tenure, and neither was recent. On the down side, they prefer to smoke employees out with blows to morale. I'm not sure if this is true of all locations, but it's a well-defined pattern in the US.

      Cons

      -This is an expensive place to work. The pay isn't great, promotions are rare, benefits are poor, and insurance is very costly. You must use your own personal smart device to log in and work, but they offer no device, service, or data reimbursement. -Employee performance scores are given based more on company politics than employee performance. -Culture of finger-pointing and extreme micromanagement. Upper management often blames and criticizes without investigating. -Hybrid work model is rigidly and pettily enforced. We had more flexibility to work remotely as needed before the policy was in place.

      avatar
      NiCE Response
      2y
      NICE hires the best talent in the industry and our "pay for performance" culture ensures that strong performers are duly compensated. Moreover, our employee surveys consistently show that there is great satisfaction with the leadership of our managers. Should you have any concerns or questions, please reach out to your HR business partner or manager.

      Explore other reviews about NiCE

      5.0
      May 29, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, Good tech stack, and engaging team

      Cons

      Pay scale, benefits are weaker compared to other companies of this size

      4.0
      Feb 25, 2026
      Sales development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      2mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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