Perfect for Life/Work Balance - Technical Support Representative Novaworks Employee Review

Family owned business, you work directly with the owners. They will go above and beyond to make sure there is a comfortable work environment and everyone is accommodated and able to do their best. Owners and management will do what it takes to ensure employees have the tools to succeed. Industry is government financial reporting compliance software, which is very stable and unlikely to see major downturns in response to current events. Lots of opportunity to develop new skills.

Very technical niche industry, requires a lot of training and specialized knowledge to become proficient at the job. Due to the small company size, employees are expected to perform multiple roles. A technical support rep, for example, would be expected to do support, do software testing, maybe some documentation work, possibly some light scripting if they have aptitude and interest in it.

Small with the feeling of not being a "number" due to corporate status. Plenty of opportunity to learn new skills while wearing many "hats" job wise. A good entry level inside sales position for someone technologically savvy with little or no experience in sales.

It is run by a family who makes all final decisions and might be too small of a company. Due to being extremely small, the company is not known in the financial software industry which makes it hard to establish solid relationships with executives at public companies throughout the country. There is very little effective marketing which does not help generate many warm leads for sales individuals to move a sales cycle forward. Development of software is more of a concern than the development of business and developers take too much time on features or things in software that corporate clients do not need or want. With the company being so small, a person does not have one job responsibility. People working there tend to have several job responsibilities. The salary and pay is well below the average person's experience and knowledge.