Pros
Work from home. Equipment provided
Cons
Don’t get fooled. This is not the same company it was years ago. They will lie to you about bonuses and commission accelerators. They will trick you to work overtime with the promise of increased earnings later on. But the thresholds are not attainable. New hires are hired just to fill seats during busy season in the befginnjng of the year. Out of 60 plus new hires brought in for 2023 only 6 are still employed 7 months later. The supervisors are too nervous about keeping thier own jobs to actually bring up the concerns of sales reps and advocate for change. This company is the opposite of transparent. They do not communicate changes or make you aware of obstacles, you are left to figure things out on your own and then get disciplined when you do common sense solutions. They do not listen to any common sense suggestions for for better customer service, sales conversion or anything. You are nothing more than a number here now. This is a phone sales job but everything they are currently doing is pushing clients to order online. There are multiple payment options you can not use so clients have to order online and you get zero credit or commissions if they order online. This includes common credit and debit card banks that we cannot process over the phone. The clientele is mostly over 60 years old but the payment processing uses a complicated technology that forces the caller to use technology they are not comfortable with or unable to perform. Not very smart business when your core clientele is not used to that tech. It’s easier for them to go online and place the order after you have already spent an hour getting them to buy and setting up the order. This is a sales job, but for some reason they make it harder and harder to actually sell and earn. This company purchased Jenny Craig. Then celebrated with all of us. But then decided that instead of offering us the opportunity to sell and increase earnings they would hire a seperate team to handle Jenny Craig calls. So we had no chance at earning from it at all. But we still had to take calls and transfer them and those calls counted against our metrics Bottom line. Everything about this is a lie now. No integrity. No transparency and constant gaslighting. Believe nothing they say during interviews and if you do happen to take the job, reference this review in 3 months and you will say see the truth in it.