Great Workplace environment - Customer Service Coordinator ORM Employee Review

Great place to work and develop your skills. I learnt more in my time here than in any other company I've worked at, felt like a trusted member of the team and was given exposure to a wide array of business operations. There's a flat structure and the directors are on the ground working to win new business and get projects delivered. The culture is changing as the company grows but it's definitely a friendly place to work - a good sense of humour is pre-req.

There have been challenges with the rapid growth and ensuring ways of working are smooth with the engineering capabilities in Poland/Ukraine, however these have been acknowledged and changes are being put into place. Work-life balance can be tough at times but this correlates with high-pressure deliveries and is not a general thing. Onboarding needs work but again this is being addressed.

Nice location & some big clients. They also pay well (eventually) as it’s so shocking it’s the only way to keep staff.

-Senior management doesn’t have a clue what’s happening on the ground. -No process (apparently they have one but no-one knows what it is & no one can find it) so everyone creates it for themselves -Dev team is off shore & only way to contact them is on skype. -No org chart so no idea when someone’s not responding on skype who to contact to see if they’re in / sick / in a meeting / been stolen on another project -Large amount of freelancers so no continuity -huge staff turnover -Standard hours are til 6pm -30 day payment terms & can only invoice at beginning of the month if your freelancing, so can take 2 months to get paid! -finance are aggressive & rude -hr do what they can but they’re in a constant recruitment battle rather than staff retention