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      OnTrac

      Engaged Employer

      OnTrac reviews

      This is the worst place to work - Customer Service Representative OnTrac Employee Review

      1.0
      Aug 26, 2015
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are NO PROS to this job

      Cons

      Managers sleep with employees and play favoritism, while everyone else that has their decency suffers under management's bad treatment to other employees. Those that are sleeping with management get away with a lot of things, never do any work while the rest of us had to do THEIR work.

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      5.0
      Jun 8, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Opportunities to make an impact - Good pay and benefits - Good people to work with

      Cons

      - Lots of changes - Communication could use some improvement

      4.0
      Jun 2, 2026
      Talent acquisition specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company provides an environment where I can be myself and contribute in a meaningful way. The team works together and supports one another during busy periods, challenges, and day-to-day operations. One of the most rewarding aspects of the job is seeing associates develop their skills and advance within the company. There are opportunities to make an impact, build relationships, and help others grow professionally.

      Cons

      Workload and staffing needs can fluctuate significantly during peak periods, which can create challenges for teams managing high volumes.

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