Toxic Culture, High Turnover, Stay Away Unless Desperate - Anonymous employee One Claim Solution Employee Review

1.0
Jun 19, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You might gain some short-term experience or learn a few tough lessons, but that’s about it. There are also a few people that work there at lower levels that they are lucky to have.

Cons

This company is one of the worst examples of toxic management I’ve experienced. Leadership operates with a “you’re replaceable” mindset. You’re treated like a number, not a person. No matter how well you perform, expect to be let go — especially around the one-year mark. It’s not about results or loyalty; it’s about cost-cutting and control. Less than 10% of employees make it to a full year — the turnover is that bad. People are randomly fired with little to no explanation. It’s a culture of fear and instability, not growth or development. The CEO and owner do not care about employees. Their only concern is squeezing costs and finding someone to do your bosses job for half the price. The team has shrunk from 60 to around 30 in a year, and it feels like a sinking ship. There is no investment in people, no career path, and no long-term future here. Owners have big ideas and whims and they will easily replace people with ai, reorg the company and lay people off, or just fail and restart another company under another name and tax id number in another state if they think it will benefit their wallets. They were also under a DOI fraud investigation for a year — and while it may have concluded, it’s another red flag. Where there’s smoke, there’s fire. This place is shifty and just not professional. If you have a professional insurance background I would also caution this place has such a negative reputation in the insurance industry that might actually harm your chances of being hired back into the industry.

Explore other reviews about One Claim Solution

5.0
May 5, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked and interviewed for lot of call centers and this is probably for lack of better word the only one that is not ghetto and drama based . The culture and values that this company have are unbelievable and absolutely amazing. It keeps me from not wanting to ever go to another job.I joke with my supervisor and tell her that she needs to put me in a contract saying she can't get rid of me until I'm ready for retirement. Just basically because I feel like I found my perfect match and I really like working for the company . They work really well with me on being lenient with hours that I can work and be available being a single Mom . The pay is descent. Company is always buying employees lunches and handing out gift cards and doing great things so you feel appreciated and thanked for the hard work you put in . I really don't have any complaints .

Cons

It's a call center , you're gonna have high turnaround. Quotas have to be met deadlines have to be met and not everybody can hang through

1
1.0
May 30, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are inexperienced and looking to be molded , this place is for you.

Cons

If you’re a seasoned professional looking to grow or make a meaningful impact, this may not be a place for you. This company is not interested in your experience—only your compliance. Advancement is reserved for those who are personally connected to the Director of Service Delivery. Merit means nothing here. Voicing concerns or offering a different perspective results in being gaslit and manipulated until you question your own judgment. The Director creates a hostile environment under the guise of leadership, consistently shifting blame onto others while maintaining full control behind the scenes. Turnover is constant. Any efforts to promote a healthy, functional culture are shut down. Leadership roles have been dissolved solely because individuals spoke up. This isn’t speculation- it’s been witnessed. Positive reviews on this page? Many are from the Director’s personal circle, posted to mask the honest, negative reviews that reflect what really happens behind closed doors. Worse yet, they rehire toxic former employees who helped build this dysfunctional culture in the first place. The bottom line: If you value integrity, growth, and support - it’s advised to look elsewhere.

3
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