Mar 18, 2021
One Retail Group Response
5yThank you for your comments. I’d like to take this opportunity to address your points, as we take feedback seriously here at One Retail Group.
We are pleased that you enjoy the work environment and the team at 1RG. As you have mentioned, there are lots of opportunities to grow with the business, and this is led by our values of progressing our star talent. Your feedback is greatly appreciated and will be fed back to the wider team.
We are sad to hear that you don’t feel you have been able to provide feedback to management. We strive to provide all team members with the forum to discuss concerns with various managers across the business and although we feel we have provided this support, we apologise if we have fallen short of your expectation. 1RG focuses heavily on work-life balance, as such we intend on establishing if this is an issue with other team members within an upcoming team engagement survey. Thank you for bringing this to our attention.
Occasionally we ask team members to use their creative juices to problem solve before escalating to department leads. We feel this is the right approach and we will continue to provide the required support to individuals, so they feel empowered to make decisions / judgement calls moving forward.
Regarding favouritism, although we don’t feel this is a true reflection of our values, we can understand that within the team you worked in, there were various promotions which occurred and as such, may have felt that you hadn’t had the opportunity to progress. We work with our high performers to progress into new roles, and in some instances certain team members progress faster than others.
As previously mentioned, we take feedback seriously and with the introduction of a ‘People team’ within the business, the areas you have raised will be looked into.
We wish you all the best for the future.