Good culture but poor onboarding and feedback process - Global Support Specialist OpenSolar Employee Review

Onboarding is not good. Started working with no real guidance where to start. Started working on tickets then suddenly need to process leads then send email to partners without even considering if someone is already comfortable with the product. There’s no feedback or 1:1 with manager. You will just know you already have bad feedback with the HR without me knowing. Even teammates don’t share feedback. They will just give you a not good feedback without any context.