Aug 6, 2020
Anonymous employee
Openpay Response
5yHi there,
Thank you for taking the time to review your experience with Openpay. While it would seem from your review that we have fallen short of meeting your expectations, I remain hopeful that as a current employee, you consider reaching out to our People team so we can gain further information and hopefully address your concerns. We don’t wish for any of our team to feel as though their efforts each day are not recognised or appreciated and would like to help.
As you know, over the past 12 months, a lot has been achieved at Openpay. Achievements, which are in large part, due to the quick thinking and smart decisions being made our team. Their thirst to innovate & explore ways that we can evolve and improve our product – which seems to be working as we continue to grow, even in times of such extreme uncertainty as we are at present.
While we understand that sometimes we could do things better, we’re pretty proud that in our recent team member survey, over 80% of our team said that their manager provides them with all the support they need to succeed, that we strongly support the health and wellbeing of our team and the ways we manage performance, enables our team to contribute as much as possible to our success. We won’t stop working on being better though!
Communication and transparency both play a key role in how each member of our team is kept in the loop. Our fortnightly town hall meetings are a great forum where every member of our team – from across the globe, can remain informed. We communicate our direction, our progress, what’s next and most importantly, we celebrate the achievements of those who have played a big role in getting us there. If you haven’t taken the opportunity to join these calls, I really encourage you to. The live Q&A is a big hit with the team – with the opportunity for anybody to ask the questions that matter to them, directly to our senior leadership team, you definitely get to see what is going through their heads!