Openpay CS - Customer Service Representative Openpay Employee Review

Hi There, Thank you for taking the time to provide your feedback. Increasing flexibility for team members has been important to us as we navigate our way in and out of COVID lockdowns - this is something that will remain part of who we are long after the pandemic, including a hybrid working model which our team told us, was important to them. Career progression is another important aspect to how we retain and engage our team. With the UK being a satellite office for Openpay, it does provide some challenges for progression given the size and role types that exist. We have been working hard on our new global levelling framework which will provide every member of our team with the progression opportunities that exist within a job type as well as the vertical, horizontal and diagonal moves which exist based on factors such as transferrable skills, previous experience etc.. This is just one way that we are supporting the growth of our team. To provide Equal Opportunity for all Openpay team members, we advertise every role internally and have an internal recruitment process for team members to apply and be considered. We have an internal target of at least 15% advertised roles being offered to existing team members and are exceeding that target so far this year. Last month alone, over 25% of roles were offered to members of our existing team. The P&C team are here to help - I would appreciate the opportunity to discuss your career goals so that we can understand how we can support you to achieve those at Openpay. I hope you reach out! Marcus