Pros
I have to say that when I started working for the company in Jan, 2023, I read reviews and was excited to work with a "family oriented" company. The training is thorough, and you meet a lot of people from all over the US. During this time, we were told that moving up within the company was quick, and easy as long as your call grades reflected your quality of work. I like the fact that the company provides all necessary equipment and there is always a team of people ready to aid and troubleshoot if you have technical issues. The team leader I was assigned was very supportive. Honestly, most of the receptionists were friendly and I made a lifelong friend so I have that to thank PATLive for!
Cons
Cons I'm being completely honest when I say, the "call grading" is ridiculous. There is no designated way that the call graders follow when listening to our calls. I got call graded on the EXACT same call twice and one grader gave me 100%, and positive comments about my tone. Another grader who is negative 90% of the time gave me a 50% and mentioned things that weren't incorrect. I notified my team leader, and he changed the grade up to 100%. He openly admitted the grader was nit picking and was incorrect. Other times I was marked failing and flagged for "grammar" yet, the grader themselves were grammatically incorrect and I called them out on it. It's pathetic that it's a constant issue and I got to the point where I would just accept all the grades whether they were pass or fail. What's the point when there's no conformity, or procedures and everyone picks and chooses what they grade you on and what they consider the "correct/proper" way of doing things? And I get that businesses need the information we obtain to be verified, but repeating and spelling everything back to the callers upsets them sometimes. If you are in a hurry and trying to get off the phone, wouldn't you be frustrated to have someone repeat and spell back your first name, last name, phone number, address, email, etc.? The pay is not enough for the mental and emotional impact you experience. I have had calls where elderly people were signing away their property to land investors at 5% of its value and I wanted to tell them so badly that the company was pretty much stealing from them. You get yelled at, cursed at, insulted, and just have to keep taking it in strides. There is no moving up in the company. I was recommended for the position as a Virtual Assistant 3 times by my team leader, but nothing came of it. The VA's constantly complain about having to answer real estate calls when staff is low and VR's are not available because they feel they are above that position and don't want to get yelled, and cursed at. News Flash. No One wants to experience that. The first few months of employment, it was easy to trade shifts with others, but the last two months it has been impossible. Literally EVERYONE has been trying to drop their shifts and no one wants to pick up because they are unsatisfied with the work and pay. Overall, my time with the company was not very pleasant and they only really do "spot lights" and openly complement the same people repeatedly. A lot of the shady business with the real estate investors is questionable and some of the health insurance companies are fraudulent and scamming people out of money. I did not feel right with myself continuing my employment with the company. As a few others on here have said before "you've been warned".