Pros
Generally, the technicians were fairly knowledgeable, at least compared to other retail computer repair places.
Cons
Basically no paid time off. You earn 1 day every year up to a maximum of 3. Yes, your maximum you can earn is 3 DAYS of paid time off per year. There is basically no unpaid time off and very limited schedule flexibility, as they staff the store quite thin. The largest problem is the owner, Johnny Zhu. He acts unethically and abusively towards employees, especially his management team and technicians. Both of those positions experience very high turnover. He also expects his managers to act in the same way towards other employees. The general atmosphere is one of paranoia and abuse. I would highly recommend against taking any position at this store.