Great work but shady hr - Member Service Representative PPLSI Employee Review

3.0
Feb 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. Rewarding work

Cons

High call volume and shady corporate

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PPLSI Response
1y
Thank you for taking the time to share your feedback. We are sorry to hear about your experience, and we genuinely value your input as it helps us improve. At LegalShield, we strive to maintain a transparent, ethical, and supportive work environment. We take any concerns regarding our practices and policies seriously, and it’s concerning to hear that you felt the HR department did not meet those standards. If there are specific issues that you encountered, we would welcome the opportunity to learn more so that we can address them appropriately and ensure that all employees feel heard and respected. Please feel free to reach out to us directly at humanresources@pplsi.com so we can discuss your experience further. Your well-being and satisfaction are important to us, and we are committed to continuously improving our processes.

Explore other reviews about PPLSI

5.0
Apr 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Great renewal income that pays year after year

Cons

marketing reps at the company have various skill levels

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PPLSI Response
2y
Thank you for the review. The PPLSI Opportunity allows you to earn extra income on your own time, in your own way, while making a difference in your community. And we will help you every step of the way, but success is never easy. Growing your business takes hard work. Thank you for being part of this valuable mission.
3.0
Feb 22, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love my supervisor - and his supervisor - very kind, lovely people to work with. Loved my team. Great pay, great benefits. And for many years, LegalShield was a great source of job security.

Cons

Under the current top leadership, who came in with a baseball bat, they laid off so many people who had been there 20+ years. Then, when the new Marketing Director was hired, they laid off many more. I find that disheartening. Current people in upper leadership do not listen to the expertise of the people they hired. Why would you hire professionals in their field if you do not take their consultation seriously? I believe it's dependent on ego and idea recognition and not what the best interests of the customers are.

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