Pros
With the exception of the CEO, the internal sales team contains caring staff.
Cons
The CEO is a strong public speaker and frequently emphasizes teamwork, company culture, and the organization's mission. Unfortunately, my experience did not align with those messages in practice. There was often a significant gap between what was said and what employees experienced.
As the sales season began to slow down, there was a noticeable increase in micromanagement, particularly from senior leadership, along with growing pressure on the sales team. It often felt as though employees were being scrutinized more heavily as business slowed, creating an environment where job security felt uncertain. Even strong performers and experienced team members were not immune to termination, which contributed to low morale and a sense that no position was truly secure.
If you are considering a sales role, understand that the position is highly seasonal. Opportunities and support seem strongest during the primary sales cycle, but job security beyond that period can be unpredictable.
Compensation was another area of concern. Commission structures, bonuses, and payouts were not always as clear or predictable as expected, making it difficult to accurately forecast earnings. Many members of the sales team felt that compensation decisions were frequently revisited, adjusted, or interpreted in ways that did not always align with their expectations when they accepted the role.
Overall, I felt that sales staff were viewed as highly replaceable, and maintaining a healthy work-life balance was challenging. Expectations were high, support was inconsistent, and there was often pressure to prioritize work above personal commitments.
Prospective employees should ask detailed questions about compensation plans, performance expectations, commission calculations, and long-term growth opportunities before accepting a position. I would also recommend carefully reviewing all employment agreements and ensuring you fully understand how compensation, bonuses, and performance expectations may be interpreted throughout your employment as the contract is purposely left vague.
If you want a sales job in which you will not feel safe or supported, struggle to receive the full comp/commission in your contract that you earned, and enjoy the idea of following a mission that is 100% fabricated to make a buck, Practice is the place for you.