Okay - Customer Service PalmPay Employee Review

No pros at the company.

1. The organization lacks a clearly defined structure, which affects coordination and accountability. 2. There is limited strategic direction from some supervising leadership, resulting in unclear priorities for teams. 3. Reward and recognition systems appear inconsistent and are not always tied to measurable performance outcomes. 4. Communication across teams and management is ineffective and often unclear. 5. There is a noticeable gap in professional standards and workplace conduct. 6. Staff welfare is inadequate, particularly for non-management employees, leading to concerns about fairness and support. 7. Key Performance Indicators (KPIs) are not clearly defined, making it difficult to track performance and align expectations. 8. The micro management is too much.

I don’t even know if I have a pro because the con supersedes the pro

The customer service department is very toxic especially the Chinese managers, they lack empathy, emotional intelligence and common sense. They expect you to work more than you earn and pay peanuts by the way.