Toxic culture - not even worth 1 star - Designer Papier Employee Review

1.0
Jul 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Getting out of there and finding an amazing new job where I’m appreciated, not over worked and well paid!

Cons

Without wasting too much time on such a bad company I want to give a few points to stop anyone who’s being sucked in and to save themselves from such a toxic environment: The company prides themselves on looking after their employees mental health, even giving a ‘mental health hour’ back per week. Now I never found myself pushed to this point cause I knew they weren’t worth it, but within one week of working there I saw 3 people crying in the office from stress. Many of my friends still there are working till the late hours of the evening just to get the unreasonable work load done and say they feel under appreciated and like they could be replaced any second, making them feel on edge and anxious all the time. You really don’t quite realise how bad it is until you’re out of there and in a much better situation, hence why I can see it’s difficult for them to leave because it does on the face of it seem a ‘cool’ place to work. Numerous stories about people having to take mental health breaks and time away because of the work, there are some gorgeous souls that work there and have just been ruined by the company. They have a super high turn over of staff which speaks volumes, very few have been there for more than two years or more and employees are culled without a thought for them. The work you did was never enough, the work you presented and spent hours on barely ever got a positive word of appreciation and sometimes who you were showing spent more time looking at their phone. It isn’t a company you can grow with, it’s a one strike and you’re out mentality. Staff are severely underpaid, and when they’ve asked for pay rises life has been made very difficult for them to get it, along with promotions. If you want to progress at snail speed then this is the place for you. So many stories that I’ve heard even after leaving that shows the company is exactly the same, the cherry on top is things that were assuringly said to be ‘told in confidence’ were told to other members of staff, making my friend feel very awkward in the environment now. The whole place is so disjointed but everything is blamed on it ‘being a start up’… I was treated awfully at the end of my time at Papier and would never recommend any creative to work there, since leaving and telling my experience other creatives have actually said they’ve heard that about them so hopefully the word will continue to spread. They have a wholesome Instagram look and fake brand image, don’t fall for it, history continues to repeat itself within the company. I’m just happy and very lucky to be in the most incredibly amazing team in my new job. At the end of the day, it’s just notebooks guys, nobody should be treated so badly, have such poor mental health / breakdowns in the company over …notebooks.

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Papier Response
3y
Thanks for taking the time to leave this feedback and I'm sorry about your experience while working at Papier. As you note, Papier has been on an ambitious growth phase for the last 12 months and we have almost doubled in size. However, many of our Paps have remained with us and our retention is excellent (95% at time of writing); 1 in 3 have been with us for over 2 years, which speaks to the fact that we've kept what they like about our culture as we've scaled.

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Apr 9, 2024
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Pros

-Everyone is extremely passionate and invested towards the business we are building -Passion never gets in the way of being nice and having fun -Great benefits (US team included) -Beautiful office where staff is well looked after (free lunches once a week) -Great systems and investment in technology for a small company -Dog friendly!

Cons

-I consistently say the only con I have about my job/company is that I have to work at all (because who wouldn't prefer laying around on a beach)

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2.0
Mar 9, 2023
Anonymous employee
Recommend
CEO approval
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Pros

- I met some amazing people during my time there, friends that I still remain in contact with today - good additional benefits, private healthcare, free tuesday lunches, stocked fridge etc

Cons

-A lot of people in mangement positions with no previous experience of being managers / having relevant training. This led to lack of support in terms of training and development and at times unprofessional feedback - No budget for proper training or guidance on how to exceed in the role. You have to learn as you go, which works for the interim but seriously holds you back if you want to progress in your career in any way at all - There is a cliquey vibe to the company in terms of culture. A lot of promotions are based on if the 'OG's' like you not if you would be good at the role - Diversity and inclusion is talked about a lot but in reality this is just lip service and nothing is really being done internally, there is little room to progress into senior roles unless your friends with the SLT - salary packages are very low compared to industry standard with no bonus - In my time I saw people hired only to be let go months later. Instead of being trained up, employees face the consequences due to lack of planning - SLT all know each other so difficult to express how you feel

8
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