HelpDesk - Helpdesk Analyst Paramount Employee Review

-Culture - If you are a contractor they will make 100 per cent sure you know it and remind you every time holidays or company parties come up. Most likely you will not be invited. -Experience - Not a good place to gain any experience. They look for qualified people but the pay is very low and the chances to be hired are almost zero. Last staff hired IT person was 7 years ago. Good Luck. -Troubleshooting: You will receive an average of 50 calls a day on slow days. I've seen people with 100 calls at the end of their 8 hour shift. To summarize it's a call center. You manager will yell at you to keep your calls at a max of 5 minutes so troubleshooting is almost impossible making your work really hard. -Micromanagement - I think that's one of the worst parts of working at their HelpDesk. Everyone will tell you what to do... The ADM assistant, the supervisor, the senior HelpDesk, the manager, the VP, the SVP, the CIO and etc. I was waiting for the day the janitor would storm in yelling at everybody. -Users: The users will treat you like any call center very rude people and everything is a rush. Management and Supervisors will likely not help you in difficult situations. -Work/Life Balance - Forget about it. Long hours shift, holidays and weekends. If you miss one day you do not get paid. If you come in 5 minutes later you get yelled and have to report on your time sheet. If you stay later which will happen often 5, 15, 20 minutes do not put on your time sheet otherwise you will be called out as extra hours have to be approved by management. Career Growth: Last IT staff was hired 7 years ago. It's a revolving door job. They only hire contractors and interns. I have seen great professionals with corporate experience, great certifications/qualifications be let go after their contract expire and being good employees. If you have lots of experience I would not recommend but if you have 0 experience of course it can be a good idea.