People make the company - Manager Parsley Box Employee Review

5.0
Sep 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Competitive salary, hybrid working, dog friendly office, free meals, plenty of social events throughout the year, casual dress, lovely people.

Cons

Resources sometimes stretched a bit thin.

Explore other reviews about Parsley Box

3.0
Aug 28, 2025
Recommend
CEO approval
Business Outlook

Pros

The role itself was really wholesome - the elderly would call in and order their meals over the phone. They often called partly to order and partly because they didn’t have many people to talk to. It was lovely to speak to people and offer them some company by just chatting to them

Cons

The company started having outlandish expectations with the call SLAs to be 6 minutes, which meant the customers felt rushed and didn’t enjoy the service, many of them elderly who struggled with getting the order through in that space of time

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Parsley Box Response
9mo
Thank you for sharing your feedback. We're glad to hear you found the role rewarding and enjoyed connecting with our elderly customers. We also appreciate your concern about the call SLAs. While we aim to maintain an average call time of 6 minutes to ensure operational efficiency and continued service for all, we recognise the importance of providing a warm and caring experience. We are committed to balancing these priorities, and thank you for your dedication.
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