Not the best, not the worst - Customer Service Representative (CSR) Partstree.com Employee Review

3.0
Jun 28, 2022
Recommend
CEO approval
Business Outlook

Pros

It’s a pretty easy job and some of the people that work there are really good people. You actually get to see the owner of the company every other day (prior to Covid), very understanding when you have a sudden emergency or doctors appointment to tend to, requested days off given in advance were usually approved, cool little points system where you win points that can then be used to purchase items on various websites that are actually pretty neat, company outings.

Cons

There is a lot of layers to this company, all of which gossip and fraternize together which creates this extremely emotional environment. You get the feeling that if you’re seen talking to someone that a person doesn’t like then you might have unknowingly made an enemy. There is a big favoritism culture that is felt and seen every day. Some workers will work their tail off while others do absolutely nothing (I’m not exaggerating) and get away with it. As mentioned before there is a large amount of fraternizing so there are incognito couples that create toxic work environments for employees.

Explore other reviews about Partstree.com

5.0
May 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Environment environment environment environment environment

Cons

Everything was cool in my opinion

4.0
Aug 29, 2014
Recommend
CEO approval
Business Outlook

Pros

Enjoyed going to work everyday, co-workers friendly and helpful. Team leads went out of their way to create comraderie by creating the Fun Bunch. A group of volunteers who would create games, treats, creative projects etc., for the CSR's. Great new hire training/trainers. Having never done this type of work before I felt like I was never gonna catch on, but they took the time to assist me. Team Leads were knowledgeable for the most part, and very patient with those of us that were a bit slower to catch on. Good Company.

Cons

New company so some of the IT systems weren't functioning up to speed. Introducing new software without any training whatsoever, expecting the CSR's to keep their quota's and train themselves. Several big complicated growing pains during the time I worked there. High expectations for CSR's in terms of quota's.

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