A shelter with a lot of potential - Anonymous employee Pasadena Humane Employee Review

2.0
Aug 10, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People who work at the shelter care about the animals. There is enough funding to do a little more than the other local shelters, so visually it's more appealing to visitors. The diversity of services provided to the community are high, from behavior training, adoptions, spay neuter, to licensing, etc.

Cons

It's a political environment with an obvious divide between administrators and those below. There is poor communication between the two, especially when it comes to implementing new programs. The most knowledgable individuals are often not asked for their input. HR is the worst I've ever seen. They constantly ignore employees and make mistakes on payroll. Workers who are lazy continue to be employed and hard-workers that open their mouths are fired. There is a high turn-over rate and employees are underpaid.

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Pasadena Humane Response
4y
Thank you for your honest review. Since that time, we have made significant investments in the culture at Pasadena Humane and we have seen very positive results. We have regular engagement surveys and we have found over 90% of the staff feel they trust and work well with their co-workers and many would recommend Pasadena Humane to a friend! We also found over 80% of our staff have a positive view of the leadership at Pasadena Humane and they appreciate that we strive for continuous improvement. At Pasadena Humane, our mission is to lead the way toward a compassionate and caring community for all animals and we can only do that through compassionate and caring leadership and staff.

Explore other reviews about Pasadena Humane

5.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Working with friendly and knowledgeable staff - Helping animals find forever homes - Great work environment - Many programs for animals to achieve a higher quality of life

Cons

At times, there may be miscommunication between departments.

5.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

The organization is progressive and has many programs that lead to higher quality care for animals. Adoptions is a close team. Everyone is motivated to give good customer service experience and care about the animals.

Cons

Could be paid better. Can be understaffed during peak hours, leading to increased stress.

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