I had previously posted a positive review, but things have gotten worse. - Anonymous employee Patientco Employee Review

Thank you for providing a review on your experience as a Patientcoian. We apologize that your experience has let you down and you have gone from being a positive to a negative experience. We strive to review and act on feedback on a regular basis as we continue to focus on our Core Value to Improve Each and Every Day. We are disappointed to hear that you’ve personally had or observed a negative experience with a People Leader and encourage you to share this information with HR so we can help resolve or improve upon specific instances. Our people leaders are a critical component to our team members’ experience and this is not a perspective everyone shares, however it’s important to us that every individual has a positive experience. To help continue to build a positive experience, we regularly ask a number of questions to gather feedback on our People Leaders through our employee survey platform, TinyPulse, as well as our annual organizational culture survey. Where we have identified areas of improvement to focus on, we are proud that our annual survey indicated that employees had improvement in interactions with People Leaders over the past 12 months. If you or any employee have questions about how we monitor the market to offer competitive salary, we have resources that are accessible by all employees and we encourage you to speak with your direct manager or HR if you have questions about the process for a specific role. We run an annual review of changes to the labor market, the economy and adhere to the Fair Labor Standards Act (FLSA) in order to maintain competitive pay across all departments. We’re happy to talk through the process. Additionally, we hear your concerns about leadership. The current leadership team embraces the responsibility that we have to our employees, our clients, and the communities we serve. We strive to be an accountable and responsive organization and understand that we have an opportunity for continued growth and acknowledge that we aren’t perfect. We hope to continue to learn from feedback as the organization continues to scale. Thank you again for taking the time to give us this perspective and please do come talk to VP, Culture, another leadership team member or Bird himself about your specific experience so that we can learn more.