Excellent Company - Customer Sales Advisor Paymentshield Employee Review

Nice team of people to work with.

Too many people in senior positions and not enough people doing the actual work.

Remote working was available at all times.

Since the company was acquired by Markerstudy, the culture has noticeably declined. Leadership seems disconnected from the well-being of staff, with redundancies being handed out with little care or compassion. Shockingly, a celebratory company-wide meeting was held the very next day, praising business performance while ignoring the emotional toll on employees. During my time at the company, I experienced what I believe to be bullying and mistreatment, and senior managers offered no support; instead, blame was often pushed back rather than issues being resolved. I also witnessed aspects of discrimination from colleagues, which made the environment feel uncomfortable and unsafe. Concerns raised were not addressed and instead led to further isolation. The overall culture lacked psychological safety, accountability, and basic human respect. I left feeling anxious, undermined, and completely undervalued. This is not a company I would recommend to anyone who values dignity, fairness, and genuine leadership.