Fast-Paced Workplace with Growth Opportunities but High Pressure - Customer Service Representative Pens.com Employee Review

4.0
Mar 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive Salary & Bonuses – Offers decent base pay with performance-based incentives. Multilingual & International Environment – Great for language speakers and cultural diversity. Training & Skill Development – Provides training sessions for sales, customer service, and product knowledge. Job Stability – A well-established company with consistent business. Employee Discounts – Discounts on customized promotional products. Opportunities for Growth – Internal promotions available for high performers.

Cons

Repetitive Tasks – Job can become monotonous, especially in customer service roles Strict Performance Metrics – Employees are often monitored for call/chat times, sales targets, and productivity.

Explore other reviews about Pens.com

5.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Work environment and colleagues at Pens

Cons

Stressful targets and pressure to close

1.0
Dec 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Hiring managers & same level teammates are generally very pleasant and good to work with As a US employee, seems like the preference is going towards non-US workers, so maybe if you're a non-US job seeker, you might have a better experience.

Cons

Benefits are not good, US HR benefits don't show any respect/support towards you becoming a parent as there is no parental leave policy. Certain higher ups like to give unsolicited advice and talk to you like you are a 10 year old, showing their lack of respect of your specific expertise in your field just because they have more work experience in their field.

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