A Culture Built on Fear and Favoritism - Server Performance Hospitality Employee Review

The workplace maintains a professional atmosphere without feeling overly formal. The hotel staff around me are supportive when questions come up. The company provides opportunities to continue developing professionally. The work environment makes it easier to settle in and succeed.

The job will test your people skills, and you must be patient especially with rude guests.

The building was clean and it's in a decent location. The payroll system worked without issues.

- I had no formal training whatsoever — just a vague explanation on my first day and then I was expected to handle my responsibilities with zero preparation or resources to reference. - I spent my first three weeks constantly interrupting coworkers to ask basic questions that a proper onboarding process should've answered, which clearly annoyed them and made me look incompetent. - Critical information was scattered across different systems and people's heads, so I'd learn one thing from someone, then find out I'd been doing it wrong the whole time because nobody told me about the actual way it was supposed to be done. - The decisions from above seemed to assume I'd just know what I was doing, but I was new and had no context for how the company actually operates — nobody filled that gap. - Every mistake I made in those early months felt completely avoidable if I'd been given even a basic rundown of processes before being turned loose.