Wouldn’t recommend - Customer Care Specialist Perk Employee Review

2.0
Jan 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Good career opportunities as long as you live near Birmingham if not forget it. Some really lovely people there.

Cons

Paying lower than other corporate travel companies but expecting you to work unsociable hours and weekends. I was based on the Click Travel team so can’t comment on how travelperk differ but if you want to get anywhere you need to suck up and ‘fit’ with the ‘clique’. Nights out are planned but never shared with all staff you find out on Facebook about a night out that you weren’t invited to. Impossible to get holiday. Work can be very monotonous, you are not really a ‘travel agent’ more a help desk in a call centre.

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Perk Response
3y
Thank you for your feedback. It’s important to the performance-driven culture we are cultivating at TravelPerk. Every employee, manager and individual contributor alike, participate in an annual performance review where we recognise performance and behaviour, which reflects through pay appraisals and promotions. We evaluate compensation through regular market benchmarking to ensure competitive salaries. We appreciate the time you have taken to share this review and will be working with our teams in Birmingham to address your comments.

Explore other reviews about Perk

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance clear path for promo and multiple career path options really good people Fun events always happening, the company cares about it's employees and wants everyone to collab and work as a team

Cons

with many tech companies there are constant changes and needing to adapt to those changes. The company is relatively young so there are growing pains that come with that

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Perk Response
3w
Thank you for sharing your experience working with us in our Chicago hub. It is great to hear that you are enjoying our culture, the people, and the career development opportunities on offer. Growth brings a lot of change and opportunity, and we are focused on supporting our teams as we scale. Your point about communication is well taken. Keeping our people informed and aligned, particularly during periods of change, is something we are continuously working to improve. Thank you for being part of the team.
5.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

-Clear career growth path at Perk! The company is very transparent about the steps to become either an AE, AM, or IS after being an SDR. Perk is fast-growing and the opportunities are endless. They’re always adding new roles you can become after being in an entry-level role. -Product: One of the best products in the industry. Customers love talking about their business travel process, and it’s an easy product to be passionate about. My personal experience with our product is seamless and exactly how we market it. -Work-Life Balance: Extremely attainable. I have not once felt like I have to overwork myself or continue my work at home, which is a night and day difference from my previous job! -Hybrid-Work: 3 days in-real-life, and 2 days remote. Also 20 work-from-anywhere days as they encourage us to travel. Compensation: Extremely good. Base salary is at industry standard. Commission is uncapped and targets are very attainable to receive a 100%+ commission check. -Culture is unmatched! Extremely friendly sales team always looking to help and coach others in sales. Perk is very straightforward in how they envision their culture/environment. -Yearly company trip to Barcelona, Spain! And chances to travel and work out of other offices.

Cons

None that I can think of!

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Perk Response
1mo
It is fantastic to see that you have enjoyed your experience working with us in Chicago! We are thrilled to hear that you are finding the SDR role so rewarding and that our career paths, product, and work-life balance are resonating with you. We are particularly pleased that you are embracing our in-real-life philosophy and hybrid model of working by taking advantage of the "work-from-anywhere" days. Our goal is to foster a culture where collaboration in the office and flexibility go hand-in-hand. It’s also great to know that the supportive coaching from your teammates is helping you reach your goals. Thank you for being such a passionate advocate for Perk. We look forward to seeing you grow with us for a long time to come!
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