All that glitters, isn't gold! - Sales Associate Perk Employee Review

Thank you for taking the time to share your feedback. We take reviews seriously as they help us identify areas for improvement. We're sorry to hear about your experience. We are committed to fostering a workplace that values the input and growth of each team member, regardless of their location. We regret if you felt there was a lack of support, communication, or accountability. Regarding your mention of the absence of an HR department in the US, we would like to clarify that we have an HR representative based in the US. We continuously evaluate our organisational structure to ensure our employees have the necessary resources and support. Earlier this year, we added a US-based People Partner to offer more localised support. We take your comments about room for advancement and the feeling of imbalance to heart. We strive to promote an environment where employees feel they have growth opportunities and are treated fairly. While we had around 43% of our managers promoted internally, and internal opportunities offered and accepted have grown quarter over quarter for the past several years, it’s clear you felt we missed the mark. In terms of diversity and inclusion, we are committed to fostering an inclusive workplace that embraces diversity. Your observations highlight where you believe we can improve, and we appreciate your openness in sharing this perspective. We are actively working on initiatives to enhance inclusivity across all levels of our organisation. Finally, clear communication and transparency are values we aim to uphold, and we take steps to ensure that these incidents are minimised. Thank you again for sharing your insights.