Unmasking 'Employee Wellness': When Words Don't Match Actions - Customer Happiness Agent Perkbox Employee Review

1.0
Sep 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Fantastic Australian Team Nice Office

Cons

Lack of Adequate Onboarding and Training Emphasis on Profits, not People High & Sudden Turnover rate This company does not practice the very ethos that they expect their account executives to sell to other companies, the idea that employee wellness and benefits can be given in an easy to use and accessed way. The app and website is troublesome and encounters a lot of issues, resulting in high point contact with easily fixable issues that have yet to be addressed. There was a fundamental lack of interest in ensuring that employees are trained and looked after from the UK side of the business, as the other employees who are accross the pond do not have the same consideration as the ones who are seemingly right in front of them instead. This company also prioritizes profitability over employee well-being. Proceed with caution if considering employment here.

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Perkbox Response
2y
Thank you for your feedback. We will look into your concerns about training for our Australia team to ensure everyone is getting the support they need. While some may feel that a focus on profitability is not palatable, a business that is not profitable will fail and a business that is not succeeding will not have a great culture so it is vital that we do focus on doing well while looking after our employees.

Explore other reviews about Perkbox

2.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Truly some of the best people you will ever meet. Flexible schedules are a huge upside - many work abbreviated weeks or nontraditional hours. You’re encouraged to prioritise your own wellbeing.

Cons

I felt there was a dissonance between leadership’s words and actions, and watching that was really demotivating. Their mission is to ‘make every employee feel valued’, but: - Long-term, highly skilled employees are being replaced by AI and cheap outsourced labour - Pay isn’t adjusted for inflation, and raises aren’t tied to anything measurable - There are no paths to promotion, and high performers are often handed more responsibilities without a corresponding title or compensation - There are a few bullies who have pushed their way into leadership positions, so line manager quality can be luck of the draw - Much-loved perks have quietly disappeared: summer socials, Christmas gifts, bonus schemes, team-building days (being in-office ≠ team-building). The things that compensated for lower pay are simply gone. Perkbox does a great job at TALKING about employee value, but when it comes to actually fostering it, it always take a backseat to maximised profits. Working for a private equity-backed business isn’t for everyone, and I recognise that, but charting Perkbox’s internal decline has been deeply troubling. If you’re someone who needs to believe in what you’re doing, reconsider Perkbox.

1
2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting projects, great people, flexible hours

Cons

Very AI-first, low pay/no inflation increases, no clear progression pathways

3
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