Masters of chaos and misrepresentation - Manager Pet Partners Employee Review

1.0
Nov 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, if you're a manager that believes in creating a workplace where fairness, integrity and respect bring out the best in employees you'll want to avoid this company.

Cons

Corporate is chaotic-always meeting to discuss issues but providing no real resolution. For an "experienced" company in practice acquisition the NY team was inept at many key transition elements like 401K and payroll, website transitioning and standing behind difficult decisions to eliminate excessive payroll though they clearly wanted to see reduction. The team seemed more concerned with how they would be perceived in their job than actually implementing the MARS pillars in the culture by standing for smart business and supporting culture that was universally fair. Example- rubber stamping large raises for underachievers while hard working employees were capped at 3% (which for the lowest paid and hardest working employees amounted to peanut shells -not even peanuts. In their "open communication" policy they set up conflict within the hospital as they never investigated the validity of disgruntled employee complaints and promised but did not deliver on support for existing managers making difficult decisions. Unprofessional HR-self serving leadership (more interested in cocktail hour than offering support in challenging circumstances.)

Explore other reviews about Pet Partners

5.0
Jan 17, 2023
Recommend
CEO approval
Business Outlook

Pros

The team is great so far. Only been here a couple of months.

Cons

Don't have any so far

5.0
Aug 17, 2016
Recommend
CEO approval
Business Outlook

Pros

Our hospital was purchased by Pet Partners a little over a year ago from the former owner. I believed at the time that it was the best possible outcome and I still believe that today. As the new Medical Director, Pet Partners has provided me with ongoing mentoring to help me grow as a leader and evolve our hospital team. They have several other valuable training and continuing education opportunities as well. Pet Partners certainly encourages "best medicine" but does not dictate the way I practice medicine. The Practice Manager and I maintain a great deal of decision making authority. Pet Partners also encourages their hospitals maintain their "local" feel and connect with their clients and community. There is always a cheerful, friendly voice answering the phone when you call over to Operations Support which lends to the "family" atmosphere.

Cons

As Pet Partners continue to add more hospitals, my concern is whether they will be able to maintain the "family" feel between hospitals and Operations Support. The good news is the leadership seems to be well aware of this challenge and I believe that striving to maintain the current atmosphere is a priority for them.

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