N/A - Collections Specialist Phoenix Recovery Group Employee Review

Strong management staff that cared about you.

I wish they offered different medical benefits.

Some of the nicest people you'll meet outside of management, employees work together despite obstacles, and employees look out for each other

After working in management for a year, these are my observations: -Management and the owner/CEO are often not on the same page. The CEO often tries quick fixes to problems without addressing the underlying issues. -Morale is very low. Most employees are paid below market, and there is a big motivation problem that is being ignored. -The owners and management are quick to point fingers and blame individual employees for systemic issues across the board. -There is little investment in employee training and retention. Motivation is done by threats to cut pay or remove incentives. -Managers are given responsibility but no authority to accomplish their projects. -There is not enough transparency between ownership, management, and the employees. Miscommunications trickle down from the very top.