Not Good after Amazon Took Over - Sales and Customer Service Representative PillPack Employee Review

2.0
Sep 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Different shifts available, full or part-time

Cons

Disorganized leadership, inconsistent tech support, treated like a number, difficult software. When I started at PillPack, things were okay. Made a base plus commission in sales, I did very well and was acknowledged for it. Once Amazon took after after the acquisition, things went downhill quickly. It was no longer a job for an experienced, professional sales person. Commission was taken away, we were forced to be Customer Service agents as well as continue with sales. Micro-managed, no longer acknowledged for great work....I stayed longer than I should have. Great job for young kids who enjoy technology and don't care much about being micro-managed or being acknowledged for great work. It's a decent paycheck, but raises are ridiculous. I got $ .90/hr the second year and $ .32/hr the third year with no explanation. My performance was excellent. Very cheap.

Explore other reviews about PillPack

5.0
Apr 21, 2025
Recommend
CEO approval
Business Outlook

Pros

There are no customer interaction in Pharmacy

Cons

The location is very far

1.0
Jan 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay decent, good health coverage

Cons

The management is hostile and plays favorites all the time. Expect to be falsely accused of something on a daily basis. They won't approve the leave you earned. Very abusive conditions. The floor is unsafe and violates state regulations so be very careful. You get no respect or commendation when you do your job well. The floor leads call people names and yell at them daily. If you want to be referred to as "honey" and never get time off, this is for you. One of the pharmacists actually killed herself here. That's how sad it is.

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