Don't believe the hype - Customer Service Pinter Employee Review

1.0
Jun 24, 2021
Recommend
CEO approval
Business Outlook

Pros

Free beer is obviously a big plus in working here but there are no other benefits that come along with the job. Ralph is extremely approachable, which is great to see in a CEO.

Cons

Lack of communication internally which then affects what we tell customers. It's as if no one really knows what's going on. The customer service team is often shunned to the side, missing out on work socials and the 'great work culture' so often spoken about. The turnover of the customer service team is astounding. Multiple people from the team have been signed off work due to the stress and anxiety the role causes, yet nothing has changed. Have a problem? Good luck speaking to management and expecting a change. All talk and no action.

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Pinter Response
4y
We are sorry that you have had a negative experience. You may be interested to know that since this review was submitted, we have made changes to our company benefits and have increased the amount of internal comms to the whole business. The Greater Good

Explore other reviews about Pinter

2.0
Mar 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible working, start up mentality

Cons

Too much politics, highly apathetic.

5.0
Dec 3, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Mission driven, great culture, people centric, customer oriented, central location, scaling fast

Cons

Tight resources, some immature processes, lack of deep experience in certain areas.

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