Pros
The operations team is great. Although there seems to be frequent issues with consultants' pay, the operations team was always responsive and committed to helping resolve the situation. Most problems seemed to be out of their hands but they always followed through.
Cons
Pay issues are very common, over pay, under pay, missed expenses is a common practice. I've worked for Pivot Point multiple times, this will be my last. This use to be a great company with a great support structure and communication for us consultants. Our manager was very proactive and returned calls immediately. Over the last year, it seems that leadership is a revolving door and lack of communication and support is standard operating procedure. It seems almost every internal employee is miserable and just stopped caring. This place preaches best in KLAS but unfortunately those days have long passed and is now just another firm that cares more about making money than providing great consultants to their clients. The reviews here are batched, they are very aware of their PR and Marketing. When a bad review is received they go into CYA overdrive, management protests the review and has it removed and then the internal employees are "strongly" encouraged to engage in a positive review campaign. Complete smoke and mirrors.