employer cover photo
employer logo
employer logo

PoliteMail Software

Engaged Employer

Depression Personified - Systems Engineer PoliteMail Software Employee Review

1.0
Aug 4, 2021
Recommend
CEO approval
Business Outlook

Pros

* Allowed a reasonable level of independence in the role * Beautiful office at the time * Some really nice employees passed through in rapid order * The cookies we got as a christmas bonus were good.

Cons

* Caustic, malicious middle management. Arbitrary and falsified attacks were taken at face value, and Senior management refused to look at documented evidence of the falsifications. * PTO was not tracked, so unable to use. HR was uninterested in correcting. * Development side drove the Systems Infrastructure, ignoring the Systems Engineers. As a result, Industry Best Practices were not followed in several critical areas for both company and product architecture. * Cliques. Dear god the cliques. Figure out what it takes to get into a social group if you work here - or you ARE getting axed eventually. * Development team had no interest in bugs that clients reported or that Systems Engineers discovered. A bug I reported spent 6 months in the tracker without ever being touched, leaving me to deal with the angry customer. * Hiring seemed to focus on personality, not capability. I saw numerous fantastic employees flee or get fired from the company, and countless incapable or dangerous employees achieve success based on their social maneuvers within the company. This created an overbearingly depressive atmosphere. * No real one-on-one reviews. System Architecture was largely an afterthought, and no manager existed that could effectively review us. The partner who is a developer performed my review, but was clearly unaware of my productivity or metrics within the company. The meeting was more about checking a box than it was developing me as an employee. That meeting went satisfactorily enough, but I had a clear impression that they had no interest in me or my role.

Explore other reviews about PoliteMail Software

5.0
Oct 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Have you ever wanted to work for a company that actually cares what you think? Well look no further! From their core values to their company culture, PoliteMail has it all! You get to work from home! Work load can be a lot at times BUT you have great resources and amazing people on your team that are always willing to help out when you need it. Growth is great here! While PoliteMail is a small company, they promote growth within. They will help you earn certificate and send you to conferences to grow in your profession. Worried about salary? They offer a very competitive salary with great benefits, especially for a small company! Even though they are remote, PoliteMail tries to hold various company outings every year to come together as a company. From Holiday Parties, to volunteering for various local organizations or various other outings, they try to allow for some company bonding! PoliteMail is one of the best jobs I have ever had and glad to be part of a great company that actually cares for its employees!

Cons

Not a lot of cons currently! Maybe look at overall workload and try to even out but with such a small team, there is going to be a lot of work no matter what!

3
1.0
Oct 7, 2020
Recommend
CEO approval
Business Outlook

Pros

- Small community-like environment. You do get to really know the people you work with and build relationships even outside of your department. - Monthly social outings, even virtual. - Company was able to smoothly transition to a majority remote staff. - Easy access to healthy snacks during the workday. - You learn a lot about internal communications and build your own relationships with the client contacts. - Generous Flex Time policy.

Cons

- The "Positive Culture" that they advertise is only on the surface. The actual environment is toxic and cliquey. Favoritism, gossip, scapegoating, and gaslighting from management are common. Managers openly make it known who their favorites are and talk down non-favorites in team meetings and behind their backs. Dishonest communication is also a major issue. - Recklessness in software releases and implementations that make it difficult to service customers successfully. - Unrealistic SLAs that force a focus on closing cases as opposed to actually solving and preventing problems for the customers. - HR ignores complaints filed against favored people. - Retaliation in the form of discipline or threats of it happen if you report issues with management or the product. - CEO believes in the "Plandemic" conspiracy theories and regularly emails such content to all staff which is highly inappropriate. - Adversarial environment between departments where different teams micromanage each other. - Outdated PTO policies (Only 2 sick days, very little bereavement time, etc).

13
See reviews by: Helpful|Rating|Date|All