Pros
- Really easy to make customers happy as they are used to patches that do not fix their issue, cases that do not get follow ups, and revolving faces. - Remote option - Given space to manage your work your way. - Flex Time - Short interview process.
Cons
I do not believe I can write a review of this place that is both believable AND accurate as I would not have believed it if I didn't live it. So, I'm going to list my negative experiences here. Believe it if you want. Process: - No direct feedback unless it is given in front of the whole team in "Call out" style. - 3+ patches released in my 5 months there. None worked or fixed what they were supposed to. - Pandemic conspiracy theories from the CEO were part of every all staff meeting I was at. - My single person insurance cost as much out of pocket as my married friends with kids pay - Compensation well below market average. Negotiating lead to finding out they cap salaries of CSMs at 66% of average market (at date of hire) - Dynamics 365 is being used as a CRM because "Salesforce is a competitor" and it causes a huge time sink to use it. Culture: - First first day, I learned that the Support team stalks the personal social media of employees on accounts that they do not like. I saw them take personal pictures and use them to create memes with the client's full name on images like Elmo doing Cocaine. This was in mandatory Support Team Chat - Talking ill of coworkers when they are not in the meeting or just left (Weekly occurrence) Talking ill of different races and cultures, customers, humans with mental health struggles, humans with substance use disorder struggles, governments that have covid restrictions for safety - So. much. racism. Asian clients were joked to go "Pound Rice" in a mandatory team meeting. Also, drawing attention to it and asking it to stop lead to instant arguing and backlash. - Highest turnover rate I've ever seen. I saw the symptoms of it before realizing what it was from. It became clear early on people were trying to watch me to see if I would leave. I heard multiple stories of previous coworkers that were vocal about leaving for mental health reasons. Those people were talked about as if they were delusional indicating the company is most likely not receptive to feedback about their culture. - Harassment and retaliation seems to be part of the HR process. I had multiple people get upset when I would ask for racism and unprofessional conversation to stop that proceeded to continue messaging me on teams and email after I asked them to stop. I'd post the content, but you'd probably think I stole it from an after school special. When I went to HR a retaliatory case was filed against me and I was found by HR to be the aggressor despite not initiating any of the interactions involved and only asking that work and casual meetings be divided so I could skip out on the casual ones. - TONS of trauma dumping, which would be fine expect they openly mock trigger warnings while making suicide jokes in team chats. I tried to give feedback on warnings and suicide references to three different employees and only one resulted in a learning moment. The rest resulted in building my label as easily offended.