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Thank you for reviewing PoolSupplies.com. We appreciate your feedback and experience in your role as Customer Service Representative. It’s nice to hear that you are comfortable in your role, like the area in which we are located and get lots of overtime during our busy season.
We are sorry that you feel you are not receiving correct information about the state of the company. We are publishing our second employee newsletter, for distribution tomorrow (11/9/23), hoping to provide information about how the company is doing, where it is headed, how that will impact employees and what employees can do to improve the company. If you have any questions or concerns after reading it, please talk to any representative of management. We do believe we have a good company and good place to work. However, we know that there is always room to improve and we look to all of our employees for suggestions to do just that.
We also apologize for any misunderstanding in how HR deals with employees or issues. Hostility is not acceptable in our workplace. Any time it is seen or experienced we not only encourage, but expect, that employees will take it to management where the situation will be addressed and ensure that it does not happen again.
As you know, our business supplies swimming pool products throughout the United States. Because of the business that we are in, we do have very busy periods and very slow periods. During those slow times we lay off staff because we do not have enough work to keep everyone busy. We hope that laid off employees will return when our next busy season starts.
Contrary to sinking, we continue to be a profitable company that is improving our benefits to employees and will be paying out a significant Employee Investment Plan bonus in the coming weeks.
We do all we can to be honest with employees and convey the state of the company. If there is something you are concerned about, please speak to a manager. We would like all employees to discuss their constructive criticism and concerns with their direct manager or other manager in the company. While we can’t implement all suggestions made, we do consider all of them and implement the ones that we believe will have a positive impact.
Again, thank you for your comments. And thank you for being a part of our company.
