Pros
family environment, HQ is only as good as the employees... true team that care about each other's success
Cons
COO/CEO fail to reward anyone for going above & beyond. Long hours = more work & nothing more than 5% increase per year. They claim they're looking for top talent & will pay for it, yet I saw upper echelon personnel (mostly dept heads) get burned out & have no hope for a future. COO/CEO alter reality when reporting to the Franchisees who ultimately suffer while they waste resources on outdated services & a failing business model. All of this HQ talent made sure to put the Franchises first, above themselves & they're personal lives & these guys just pretend it's the employees that are failing. Talent was there, willing to work & ultimately not utilized to it's full potential. There's a saying, the fish stinks from the head first.