Call centre - Anonymous employee Postcode Lottery Employee Review

Thank you for taking the time to share your feedback. It’s great to hear that you’re enjoying the collaborative environment and feel excited by the initiatives you’re working on, that’s something we really value across the organisation. We also appreciate your comments on career progression. It’s important to us that team members feel supported in their development and have clarity around the opportunities available to them. We’d encourage you to have an open discussion with your manager about your career goals and how you can continue to grow within your role. Your regular 1:1s are a good opportunity to explore this further and ensure you have a clear understanding of the pathways available. Feedback like yours plays an important role in helping us continue to improve how we support our teams. Katie Shortall, Head of HR.

Thank you for taking the time to share this feedback. We’re sorry to hear that your experience did not reflect the supportive and respectful environment we aim to create. We agree that workplaces should maintain clear professional boundaries, and we agree that any company describing itself as a “family” can feel uncomfortable or exclusionary for many people. While we don’t use that language in our formal materials, we appreciate you highlighting this point. Our intention is always to foster a collaborative and friendly culture while being clear that this is a work environment, with clear expectations on what’s required for all team members. We’re glad to hear that you felt able to raise concerns about your working relationship with your manager. We take all concerns seriously and aim to handle them with care, respect and fairness for everyone involved. We’re sorry to hear that you did not feel fully supported during that time. Whilst support doesn’t always mean agreement, it should always feel respectful and we’re sorry if that wasn’t how you experienced the situation. We understand your decision to pursue a new opportunity and sincerely wish you the very best for the future. If you are still working with us and would like to have a conversation about your experience, please do reach out directly to me via email. We remain committed to fostering a safe, inclusive and positive workplace for all team members, and we appreciate you sharing your experience. Katie Shortall, Head of HR.