Smart people and great product, but toxic culture - Customer Success Manager Primer AI Employee Review

3.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

great people, extremely smart great product, good use cases high ownership

Cons

terrible culture dictated by two people

Explore other reviews about Primer AI

5.0
Apr 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great co-workers, we have an office,

Cons

This company is definitely a turnaround, which started when the board brought in a professional CEO, Sean Moriarty. I think he has changed the company for the better - changing out his management team and underperformers, having us focus on gov't clients, and driving for tangible results. I do think that the toughest part about the turnaround is behind us. We've closed some meaty deals recently. So, now it's about over-delivering for our new customers and executing...and then continually executing.

1
2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company used to be great

Cons

Had so much potential and an amazing team that was lightning in a bottle. But it slipped away.

See reviews by: Helpful|Rating|Date|All