Ok place to work but on par with retail job - Call Centre Agent Probe CX Employee Review

2.0
Aug 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Okay place but you will be stagnant here. Easy to get the job, Good place for someone fresh out of retail or hospo looking for office base work. Great location and bike area for staff was cool.

Cons

Pay could be much better for the ammount of work, micro management isnt great, self centred team leaders who lack communication skills and management skills, Training for team members is very short and not supported for long enough, HIGHHH turn over rate like 50 people in and average 8 people left. LONG hours and yes you get overtime but is it really worth it going home at 8 or 9pm only to rock up at 8 or 9 in the morning again for 5 days straight? It creates burn out.

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Probe CX Response
8mo
Thank you for your feedback and insights. We appreciate you sharing your perspective, which helps us understand the employee experience.

Explore other reviews about Probe CX

5.0
Jul 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Probe takes care of its people. Good work life balance.

Cons

Benefits and Bonus structure for management and employees

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