- Shocking Turnover. New staff every single month.
- Training is inadequate, especially for debt. Doesn't go into any detail over the PS/LA legislation that are required for that role.
- Terrible management who prioritise profits over helping people.
- Pay is about $15,000 to $20,000 better if you work for the ATO instead.
- Constant micromanagement. 1 second after the allocated 5 minute hold? That's a jabber message. ACW taking too long because you need to fill out detailed notes for legal purposes? Jabber!
- Won't give noise cancelling headphones to those with sensory issues as they aren't 'hard of hearing'.
- Not enough standing desks for those who need it.
