Great place to start your IT career! - IT Support Technician II Protocol Networks Employee Review

I have been working for Protocol Networks for 6 years in a Sales Leadership role. A lot has happened in those 6 years as the company has grown and the sales team has helped to execute the mission of the owners. One of the key positive items during my tenure is the trust that was built/earned between management and the employees. Similar to a sales process – people buy from people they trust, the opportunity to contribute ideas, new processes and impactful actions opened up because there was mutual trust. The fact that the company chose to continue to support employees and customers during the Covid-19 pandemic is a prime example of why this is a great company to work for. We have all grown during this process.

Having worked for large companies and small companies I have found working for a smaller one at a management level gives me the opportunity to have more impact on the outcomes. It didn’t start out that way but because of the trust created/earned there aren’t negative issues.

I've worked at Protocol Networks as an account manager for over 10 years. I've been here to see us grow from a small company of 10 employees with a handful of clients to an organization with hundreds of clients and an ever growing staff. In my years here, my colleagues have become family and in my experience, the executive management has treated us as such. I was a full time employee during the recession of 2008 and while many other firms needed to lay off staff, Protocol Networks executives made sure that none of their employees lost their jobs or missed a paycheck. Our engineering staff is top notch with most of them being in the business over 15 years, which brings a rare level of talent to our customer base. While there may be larger firms out there, in my experience you'd be hard pressed to find a consulting firm with such focus to task and a commitment to both their staff and clients.

Due to the smaller, tight-knit structure of our company there is not ample opportunity for upward mobility. With that being said, executive management actively takes into account the employees' opinions with regard to changes made within the organization. At the end of the day, no company is perfect but Protocol Networks constantly strives to make as many improvements as it can both for employees and clients.